# Creating and Managing Appointments

- Updated on Mar 20, 2023
- Published on Oct 31, 2022

- 1 minute(s) read

Mobileforce FSM uses appointments to connect Technicians to specific service tasks and the date when the service task is to begin. Typically, this is performed by users with a dispatcher role or sometimes an agent role.

Once a service task has been created, the dispatcher can create an appointment from the following pages using one of the following methods:

- Use the **Schedule & Dispatch** page to review service tasks and technicians, and create multiple appointments. For more information, see [Scheduling Service Task Appointments](https://documentation.mobileforcesoftware.com/v1/docs/scheduling-service-tasks)
- Create an individual appointment from the Appointments page.

## Accessing the Appointments page

From the Field Service menu, select **Appointments** to access the Appointments table.

From here you can do the following:

- Click the  button to create a new appointment.
- From the Appointments table, locate the desired appointment and click the  icon to view and edit an existing appointment.

**Note:**

To find the applicable appointment, you may want to filter, sort, and organize the Appointments table. For more information, see [Filtering Tables](https://documentation.mobileforcesoftware.com/v1/docs/filtering-tables-1).

## Creating Appointments

From the Create Appointments page, enter the following details and click  when finished to create the appointment.

**Name:**

Enter the name for the appointment. If no name is provided, Mobileforce FSM will automatically generate a random name.

**Assigned To:**

Click the dropdown list and select the technician to be assigned to the appointment.

**Status:**

Click the dropdown list and select the desired status indicating the current stage of the appointment lifecycle. By default the status is set to _Scheduled_.

**Note**

Typically, the dispatcher as well as the technician change the appointment status throughout the appointment lifecycle to indicate the current status.

**Service Task:**

Click the dropdown list and select the desired Service Task.

**Account:**

Lists the account associated with the selected Service Task.

**Start Date/Time:** and **End Date/Time:**

Click the calendar icon and select the date and time when the appointment is to start and end.

## Viewing Appointments

Clicking the  icon opens the appointment so you can view it.

- You can edit individual fields by clicking the  icon for the field you want to change.
- You can edit the entire appointment, by clicking the  button.