# Managing FSM Roles

- Updated on Feb 27, 2023
- Published on Aug 18, 2022
- 2 minute(s) read
- MS

Mobileforce roles allow you to define the roles and functions of Mobileforce FSM.

**Example:**

Mobileforce FSM roles are completely configurable and customizable based on your organization's needs. The most common Field Service roles are the following:

- **Admins:** Users who initially create other FSM users, tables, and relationships to configure Mobileforce FSM to the needs of your organization.
- **Agents:** Users who create service tasks based on customer requests (from emails, phone calls, chat, or text messages). Agents typically assign Service Tasks to a specific office to be scheduled.
- **Dispatchers:** Users who schedule Service Tasks assigned to their office, as well as route and dispatch Technicians between appointments.
- **Technicians:** Users who complete Service Tasks in the field, based on their configured schedule.

You can configure these roles to restrict users from specific pages and functions.

For example, you can specify that users assigned the _Dispatcher_ role have access to the **Schedule & Dispatch** page; however, users assigned the _Technician_ role do not.

All roles must be assigned to a Parent Role. Mobileforce provides a default role that has no parent.

Click the  button to open the **Setup** menu.

Select **Admin** and then select **Roles** from the Admin menu.

From here you can:
- Click the  button to create a new Mobileforce FSM profile.
- Click the  button for an existing role to edit it.
- Click the  icon of a field of an existing profile to edit that field.
- Filter the Role table to show only the results you need. For more information, see [Filtering Tables](https://documentation.mobileforcesoftware.com/v1/docs/filtering-tables-1).

## Create a new role

To create a new profile, click the  button.

Specify the role details and then click  when finished.

**Role**

Enter the name for the role.

**Parent Role**

Click the drop-down list and select a parent role to assign to the role.

## Edit an existing role

To change an existing role, first click the  button to open the profile page.

The page lists the information entered for the role and the following related subtables:

- The **User** table lists the current users, if any, who have been assigned that role. For more information, see [Creating and Managing FSM Users](https://documentation.mobileforcesoftware.com/v1/docs/create-users-for-Mobileforce-fsm).

From this page you can do the following:
- To edit the selected office, click the  button.
- To create a new related object (for example, Users), click the  button.
- To edit one of the related objects, click the associated  button.
- To open the table for the related object type, click the  associated button.